We want to hear from you
At Adventure Finance, we want customers to have a positive experience. If something has not gone as expected, we encourage you to tell us. Your feedback gives us an opportunity to understand what has happened and work towards resolving the matter.
Adventure Finance is a business name operated by Fox Finance Group Pty Ltd, holder of Australian Credit Licence 382952.
Making a complaint
You can make a complaint verbally or in writing. Please provide as much information as you can about your concern, including what happened and the outcome you are seeking. There is no charge for making a complaint.
Complaints Officer
Fox Finance Group Pty Ltd
Suite 13, The Corporate Centre
13 Norval Court
Maroochydore QLD 4558
Phone: 1300 665 906
Email: compliance@foxfinancegroup.com.au
What happens next
We will review your complaint and work with you to understand and address the issues raised. Some complaints can be resolved quickly. More complex matters may require additional investigation or information. We manage complaints in accordance with our internal dispute-resolution obligations and applicable regulatory timeframes.
Australian Financial Complaints Authority
If you are not satisfied with our response, or your complaint has not been resolved within the applicable timeframe, you may be able to refer your complaint to the Australian Financial Complaints Authority (AFCA). AFCA provides consumers and small businesses with access to a free and independent external dispute-resolution service.
Australian Financial Complaints Authority
Phone: 1800 931 678
Website: afca.org.au
Mail: GPO Box 3, Melbourne VIC 3001